is your one stop for #allthingspuff
- CUSTOMER SERVICE
What separates Puff Factory from many Smoke Shops is our extensive selection of American Made Glass Art and accessories such as Quartz Nails, Carb Caps, and DabRites. Stop into any of our locations to see true functional art on display or follow us on Instagram to see the latest work being dropped by local artists and those from around the country. In addition to carrying traditional brands like Sharpstone, Santa Cruz Shredder, and Zong, we also carry several brands such as Potent Grinders, COOKIES, and GlowTray that offer a modern twist on classic products.
Vaporizing has really transformed the industry in many ways and is changing the definition of what a “Smoke” shop is. At Puff Factory, you will find many of the top brands and products for an assortment of vaping needs including The Volcano, Mighty, and the Crafty by Storz & Bickel and we are an approved retailer for PAX and Puffco, including the Puffco Peak and Peak Pro. To learn more about the products we offer check out our products page. Not only will you find some of the best brands and products on our shelves, you will find the best employees behind the counter.
Every member of our team is eager and properly trained to assist you to find the best product for your specific needs or answer any questions you might have on new or existing products. Our employees’ responsibility is not to sell you a product, it is to find the best solution to your problem and make sure you feel completely satisfied as a customer to the best of their ability.
Due to the ever-evolving industry that we’re in, our stores are constantly on a daily basis receiving new, cutting edge merchandise to stay ahead of the game. We continuously study and pay close attention to the needs and wants of consumers in the vaping industry and have learned how to adapt quickly to those needs. We pride ourselves on our ability to continue to stock the most popular, sought-after, and innovative products available on the market. At our stores, you’ll find the largest assortment of vaping merchandise in the area hands down. We have just what you need for the personalized vaping experience you’re interested in, whether it’s a disposable vape, pod-based device or a 2-battery mod.
Each and every one of our Puff Factory employees is put through extensive training and must have the passion & knowledge needed before becoming an official Puff Factory “PUFFEssionals”. Puff Factory PUFFESSIONALS take pride in our work to serve you. We want to help you get exactly what you need and we have the education, along with the pros and cons of all of our products to do so. The end result is a satisfied customer that knows just as much about the product they just purchased as our PUFFesional that sold it to them. Loving what we do combined with extensive training in the field, creates a super passionate, informative PUFFessional of all things related to smoke & vape.
Another major factor that sets Puff Factory apart is the strong relationships we develop with U.S. based artists, showcasing their latest functional and non-functional art on the market. American Glass is rapidly growing in popularity, and you can be sure to find one of your favorite artists on one of the many shelves at Puff Factory. If for some odd reason you don’t, let us know! We welcome your feedback and love to bring in new art and support glass blowers all over the United States. We’ve had some amazing art grace our shelves over the years and we hope to continue to support these unique artists for many years to come.